Complaints policy & procedure

 

Complaints Policy and Procedure — TalkingThings Limited

TALKINGTHINGS aims to provide high quality services which meet your needs. We believe we achieve this most of the time: if we are not getting it right please let us know.

In order to ensure our services remain at a high and improving standard, we have a procedure through which you can let us know of for any reason you are not satisfied with your dealings with us.

If you are not happy with TalkingThings Limited please tell us

If you are unhappy about any aspect of our services, please send an e-mail to hello@talkingthings.store setting out the nature of your complaint including the date and time of the event that you are complaining about, the nature of the event and how, subject to our investigation, you would like to see it resolved.

All written complaints will be logged and you will receive a written acknowledgement within three working days of receipt by us.

The aim is to investigate your complaint properly and give you a reply within ten working days, setting out how the problem will be dealt with. If this is not possible, an interim response will be made informing you of the action taken to date or being considered.

Finally, please also let us know if you are happy with  the organisation’s services.